Refunds & Cancellation

Last updated: October 3, 2026

This policy explains how to cancel ProfitClerk and when you can get a refund. It forms part of our Terms of Service.

1. Cancelling a subscription

You can cancel a monthly or yearly subscription at any time from Billing in the web app (or in the mobile app). Your subscription stops renewing and you keep full access until the end of the period you have paid for. You will not be charged again.

2. Passes

A pass (such as the 15-day Try pass) is a single payment for access for a set number of days. It never renews, so there is nothing to cancel. Your access ends automatically when the pass runs out, and your data stays in your account if you choose a plan later.

3. Refunds

• Payments are generally non-refundable once the period or pass has started, except where the law requires a refund or as described below.
• If you were charged by mistake (for example, charged twice), or the Service did not work as described and we could not fix it in a reasonable time, contact us within 30 days of the payment and we will refund you.
• If we remove an important feature from your plan or end the Service, we refund the unused part of any prepaid period.
• Discounts and offers apply as shown at checkout; a refund is for the amount you actually paid.

4. If you are a consumer in the UK or EU

If you buy as a consumer, you normally have 14 days from the day you buy to withdraw from the contract without giving a reason ("cooling-off period").

Because the Service starts as soon as you pay, at checkout you ask us to begin straight away. If you then withdraw within the 14 days, we refund what you paid minus an amount for the days you have already used. To withdraw, tell us clearly within the 14 days, for example by email to [email protected] or through our contact form. You can use this wording: "I withdraw from my contract for ProfitClerk, bought on [date], account email [email]." We refund within 14 days of hearing from you, to the payment method you used.

Most of our customers buy for their business, and the cooling-off period does not apply to business purchases.

5. How refunds are paid

Refunds go back to the payment method you used, through our payment provider, Whop. Depending on your bank it can take 5–10 working days to appear.

6. Contact

ProfitClerk
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Email: [email protected] · Contact form