How can we help?

Set up ProfitClerk, connect eBay and find your way around in a few minutes.

• Frequently asked questions
• What ProfitClerk does and who it is for
• Create your ProfitClerk account
• Your first-day set-up checklist

Link your eBay accounts, keep sales in sync and fix connection problems.

• Connect your eBay account
• Connect more than one eBay account
• Which eBay sites and countries are supported
• How syncing with eBay works

How every sale's profit is worked out, order by order, and how to read it.

• How your profit on each sale is calculated
• The order page and its profit breakdown explained
• Average cost vs FIFO for your eBay profit
• Cost confidence: confirmed, estimated and missing

Add stock, job lots and item costs so every sale shows its true profit.

• Add a stock item and what it cost you
• Match eBay sales to your stock by SKU
• Give eBay listings without a SKU their cost
• Job lots: one price for several items

Label costs from eBay Labels, bulk label purchases, imports and manual edits.

• How label costs get onto your sales
• eBay Labels bought one at a time
• eBay Labels bought in bulk
• Import label costs from a file

Every eBay fee explained, where it comes from and how to see what you pay.

• Every eBay fee explained
• How ProfitClerk gets your real eBay fees
• The eBay fee breakdown report
• Promoted Listings costs and the ads report

Expenses, mileage, payouts, profit and loss, VAT and the tax centre.

• Record your business expenses and receipts
• Repeating expenses: add, pause, resume or stop
• Log business mileage and see what it is worth
• Your profit and loss statement, line by line

Breakdowns, best sellers, slow movers, unsold stock and exports.

• All reports and where to find them
• Choose a report period or tax year
• Profit by category, brand, label, site or country
• Best sellers and slow movers

Choosing a plan, paying, changing or cancelling, and what happens without one.

• Plans and what each one includes
• Try it first: the one-time pass
• Buying a plan on the website
• Buying a plan in the app (App Store or Google Play)

Your profile, team members, two-step sign-in, your data and notifications.

• Your profile: name, email and password
• Forgot your password? Reset it by email
• Two-step sign-in with an authenticator app
• Sign-in history, devices and new sign-in alerts

Using ProfitClerk on iPhone and Android, from quick adds to notifications.

• Get the mobile app on iPhone and Android
• The Home screen in the app, explained
• Finding your way around the app's five tabs
• Quick add: stock, job lots, expenses and trips

Figures that look wrong, sales that are missing and other common fixes.

• My profit looks wrong – what to check
• A sale is missing from my orders
• eBay fees show as zero or missing on an order
• eBay sync stopped or needs reconnecting