Troubleshooting

My profit looks wrong – what to checkProfit too high, too low or different from what you expected? Check missing item costs, estimated label costs, fees not final yet, refunds and cost method. A sale is missing from my ordersAn eBay sale not showing in ProfitClerk? Check sync timing, the date range and account filter, which eBay account sold it, your plan, and re-import missed orders. eBay fees show as zero or missing on an orderA new order with eBay fees of zero or marked Missing is waiting for eBay's finance data. See when the fees arrive, how to refresh them and what to check. eBay sync stopped or needs reconnectingNew eBay orders not coming in, an Error badge or an email saying your account is not syncing? Reconnect eBay in Settings or the app and catch up on orders. I can't sign in – fixes for common problemsCan't sign in to ProfitClerk? Reset your password, fix a wrong two-step code, use a recovery code, sign in with Google or Apple, or confirm your email address. Emails from us are not arrivingPassword reset, confirm email or team invitation email not arriving? Check spam, the address on your account, send it again, and use the link options. The app shows old figures or does not match the websiteIf the ProfitClerk app shows old figures or differs from the website, refresh, check your signal, sync with eBay and compare the same period and cost method. The app asks you to update itWhen a version of the ProfitClerk app is no longer supported, the app shows only "Time to update the app". Update it from your phone's app store and carry on where you left off. I can't make changes or save anythingButtons missing or saving sends you to the plans? Your workspace may be read-only without a plan, your team role may be viewer, or a plan limit is hit. Notifications are not arriving on my phoneNot getting sale, refund or payout notifications from the app? Check your phone's settings, More › Notifications, your role and that you're signed in. Why my numbers differ from eBay's Seller HubSales or fees in ProfitClerk not matching eBay Seller Hub? See what each includes: sales tax, postage, refunds, dates, fees, label costs and multiple accounts. Unmatched orders and duplicate stock items (SKU matching)Orders marked unmatched, or the same product twice in stock? Sales find their cost by SKU. See how matching works and how to fix SKUs and duplicate items. How to contact supportContact ProfitClerk support from the website or the app. Pick the right topic, include what helps us answer quickly, and expect a reply by email.