The app asks you to update it
When a version of the ProfitClerk app is no longer supported, the app shows only "Time to update the app". Update it from your phone's app store and carry on where you left off.
Now and then an update to the ProfitClerk app fixes something important. When it does, older versions of the app stop working and show Time to update the app instead of your figures. Nothing is wrong with your account: update the app and everything is where you left it.
Update the app
- Tap Update in the App Store on an iPhone, or Update in Google Play on Android. The app's page in your phone's store opens.
- Tap Update and wait for the update to install.
- Open the app again. It checks the version and goes straight to your workspace.
If the update is already installed and the screen is still there, tap I have updated, check again.
Your data is safe
Your orders, stock, costs and reports are kept on our servers, not only on your phone. Updating the app never deletes them, and you do not need to sign in again.
The website keeps working whatever version your app is, so you can always use ProfitClerk in a browser while the update downloads.
The store does not show an update
- Pull down on the app's store page to refresh it, or close the store and open it again: a new version can take a little while to appear everywhere.
- Check that your phone has space for the update and is on Wi-Fi or mobile data.
- Very old phones may not be able to install the newest version. If your phone's system is out of date, update it first (Settings › General › Software Update on an iPhone, Settings › System › Software update on Android).
Still stuck? Contact support and tell us which phone you have.
Thanks for telling us.