Read-only mode without a plan

When a workspace has no active plan, it is read-only. You can still open every page and see every figure, report and export, but new eBay orders stop syncing and nothing can be added or changed until you choose a plan. Your data is never deleted because a plan ended.

When a workspace is read-only

A workspace is read-only when:

• it is new and has not bought a plan or pass yet (there is no free trial)
• its pass has ended (a pass never renews)
• its plan was cancelled and the paid period is over
• a renewal payment failed and was not fixed in time
• a payment was refunded

While a cancelled plan still has paid time left, or a failed renewal is being tried again, the workspace keeps full access.

What keeps working

• Every page: the overview, orders, stock, expenses, mileage, reports, tax centre and shipping.
• Every report and export (CSV and the rest), with the figures you already have.
• Signing in and out, your profile, password, two-step sign-in and sign-in history.
• Language, notification settings and the weekly profit email setting.
• The Billing page: buying a plan, cancelling, receipts.
• Legal pages, Download my data and the contact form.
• The free calculators.
• Taking things away: disconnecting an eBay account or accounting software, removing a teammate or cancelling an invitation.

What stops

• eBay order sync and finance updates, so no new sales, fees or refunds arrive.
• Accounting software sync, repeating expenses and tax reminders.
• Every change: adding or editing stock, item costs, expenses, trips, label costs and teammates.
• Connecting a new eBay account or accounting software, and the two-year history import.

What you see

On the website, if you are the owner, trying to make a change takes you to the Billing page with the message "This needs an active plan. Your figures stay here to look at; choose a plan to sync orders and make changes." The top of the page says No active plan. with a red note that order syncing has stopped. A new workspace instead sees Choose how to start.

If you are a teammate, you go back to the overview with the note "This workspace has no active plan, so it is read-only for now. Ask the workspace owner to choose a plan."

In the app, Home shows Your workspace is read-only: "Your figures are all here, but new orders do not sync and nothing can be changed until you choose a plan." Trying to add or change something opens the plans screen with Choose a plan to carry on.

Get out of read-only mode

1. Website: open Billing and choose a plan or, for a new workspace, the pass. App: open More › Your plan › Choose a plan.
2. Pay. See Buying a plan on the website or Buying a plan in the app.

Everything resumes straight away. The next sync brings in the orders sold while the workspace was read-only, as far back as eBay allows. If you were away for a long time, use the two-year history import (on plans that include it) to fill any gap.

Read-only is not the same as reaching a limit

If your plan is active but you have reached one of its limits, only that one thing stops: for example, orders stop syncing at the monthly order limit while everything else still works. See What happens when you reach a plan limit.