I can't make changes or save anything

If you cannot add, edit or save anything in ProfitClerk, there are three likely reasons: the workspace has no active plan and is read-only, your team role is viewer (or the action is for the owner only), or a plan limit has been reached. The message you see tells you which.

1. The workspace has no active plan

Without an active plan, a workspace is read-only. This happens before a plan is chosen, after a plan or pass ends, or when a cancelled plan reaches the end of its period.

What you see:

• Website: anything that changes data sends the owner to the plans page; team members go to the overview with a note. "This needs an active plan. Your figures stay here to look at; choose a plan to sync orders and make changes."
• App: Home shows Your workspace is read-only: "Your figures are all here, but new orders do not sync and nothing can be changed until you choose a plan." Saving opens the plans.

What still works without a plan:

• opening every page: old orders, stock, reports
• downloading exports
• your profile, security, sign-out, billing, legal pages and the contact form
• taking things away: disconnecting eBay or accounting software, removing a teammate

Fix: the owner chooses a plan (Billing on the website, More › Your plan in the app). Team members see "This workspace has no active plan, so it is read-only for now. Ask the workspace owner to choose a plan." See Read-only without a plan.

2. Your role does not allow it

Every team member has a role:

• Owner: everything, including eBay accounts, the plan, team members and country and tax settings.
• Manager: adds and changes stock, costs, expenses and trips. Managers can also connect accounting software and import costs and label costs.
• Viewer: sees everything, changes nothing.

As a viewer, the add, edit and sync buttons are hidden, both on the website and in the app. On the website, opening a change directly shows "This action requires one of these roles: …".

As a manager, owner-only screens say so, for example "Only the workspace owner can connect or change eBay accounts." or "Only the workspace owner can change these."

Fix: ask the workspace owner to change your role in Team (More › Team members in the app). See Team roles.

3. A plan limit is reached

Plans have limits on SKUs, team seats, eBay accounts and orders a month. When you hit one, the action stops with a message such as "You've reached the … SKU limit on the … plan. Upgrade to add more inventory." In the app, the plans open with Your plan's limit is reached.

Fix: upgrade the plan, or make room (for example, remove a teammate or an eBay account you no longer use). The monthly order limit resets at the start of your next month. See Usage limits.

4. Other reasons

• The workspace is paused. If you see This workspace is paused, it is suspended and its data cannot be opened. Contact support.
• Updated terms. If the terms changed, you are asked to agree before carrying on: We have updated our terms.
• Email not confirmed. New accounts may need to confirm their email first. See Emails not arriving.
• No connection (app). Saving needs a signal. The app says it cannot reach the server; try again when you are connected.

Still stuck? Contact us and say what you were trying to change and the message you saw.